Remote Technical Support - Screen Share
If you are viewing this page it means that you have requested remote assistance from a My Australian Host Technical Engineer, Employee or Consultant to provide you with technical support through a Remote Support Session or Screen Sharing Session via a connection to your computer. You understand and agree that by requesting such assistance, you will be providing a My Australian Host Technical Engineer, Employee or Consultant with access to view information contained on your computer screen. You will be providing the employee or consultant with this access to perform only work requested by you and to troubleshoot your issues.
Before you start your Remote Support Session or Screen Sharing Session we advise you to close any windows that may contain sensitive information, or information which you do not want us to see, if you connect to the Remote Support Session or Screen Sharing Session before doing so, you become liable for any exposure to such sensitive infomration, that the Technical Engineer, Employee or Consultant may see upon connecting to your computer.
The use of this screen sharing session is in accordance with these terms. By accepting the Remote Support Session or Screen Share Session from My Australian Host, you are agreeing to give My Australian Host “control and view” access to information contained on your computer screen.
Be sure to close any web browser windows with sensitive or confidential information. Should sensitive information be shared, we advise you to reset any passwords or other sensitive information that may have been shared upon completion of the Remote Support Session or Screen Share Session.
My Australian Host recommends that you remain seated at your desktop throughout the entire screen share session to ensure complete transparency.
You acknowledge and agree that the Remote Support Session or Screen Sharing Session may be cut short, delayed, rescheduled, and/or terminated as a result of matters outside of our reasonable control.
The Remote Support Session or Screen Sharing Session is provided at your sole risk and My Australian Host will not be liable to you for any loss, costs, expenses, or damages incurred by you, including but not limited to any direct, indirect, incidental, consequential, or special damages.
By clicking “accept” below, you will be redirected to https://mysupportcentre.screenconnect.com, this site is managed by Root Layer Technologies and the service is provided by ConnectWise, LLC. that will allow My Australian Host to perform this remote support or screen sharing service to you.